About us

ABOUT

  • CotsLab Limited (company registration No. 13153693, incorporated in London, UK) is a leading manufacturer and international supplier of high-quality, fused quartz products.
  • CotsLab manufactures and develops a full range of laboratory use optical glass, quartz, NIR and sapphire cuvettes and cells.
  • Custom design of cuvettes and cells in different sizes or materials. Create your own custom products with us.
  • Note: All our products will be shipped from our China factory by FedEx International Priority.

The CotsLab Guarantee

Trusted by Worldwide Clients from Institutions and Universities

Quality & Delivery Assured

As we offer door to door service, any item breakage by shipment will be replaced by new delivery F.O.C or refund on request.

FedEx Worldwide Shipping

We ship orders to anywhere in the world. Online purchase with credit or debit cards and Purchase Orders (POs) are accepted.

Fastest Secure Dispatch

Rapid dispatch on in-stock items via secure tracked courier services. Custom items could be made in 5 working days.

Large Order Discounts

Save 3% on orders over $3,000.00 and 5% on orders over $5,000.00. Contact us for quotatioin of bulk discount check.

Clear Upfront Pricing

Clear pricing in over 30 currencies with no hidden costs. Simple and secure online payment by Stripe, Paypal or Bank Transfer.

Expert Live Support

We are always ready to help. Live chat support is also available for immediate answers. Emails are usually replied in 8 hours.

 

Features

High-quality products manufactured with the precision that you can rely upon. 

Same Day Shipping

1 Day Email Reply

Reliable Service

Hussle Free Return

Easy Online Orders

Item Customizable

Frequently asked questions

Do you ship to my country?

We ship our products worldwide. We ship orders using a tracked courier service as standard (usually FedEx, sometimes DHL, or UPS) although we are also happy to be flexible if your University or Institution has specific requirements. Other methods are available for a wide variety of countries.

Please note that customs restrictions can vary between countries. If you are uncertain about shipment to your country, please contact us for advice.

What if I want to return or cancel my order?

We hope you love your order, but if you wish to return any items ordered, please notify us within 21 days of receiving the goods. Please ensure that they are returned as new, undamaged, free of contamination and in the original packaging.
 
Please inspect all orders on arrival to ensure your products are in good condition.

What happens if the item is broken?

If an item breaks due to manufacturers error than we will replace the cuvette free of charge, with no costs passed on to our customers.
 
Any damage to an item that is not caused by a manufacturers error are not eligible for a free replacement. This would include items that are mishandled, dropped, scratched, etc.

How do I place an Order?

For your convenience we offer a number of ways of placing an order.

  1. Order online through this shop
  2. E-mail us your purchase order at sales@cotslab.com